For your convenience we have put together a list of frequently asked questions below. If you cannot find the answer you are looking for please
contact us and we would be happy to help with any further information.
1.) Can you put my dates on hold?
Yes we can put your dates on hold for up to 24 hours, to give you time to look for flights and finalise any arrangements.
2.) How do I secure my booking?
Your booking is secured with a £250.00 reservation deposit.
3.) How do I pay my booking deposit?
The booking deposit can be paid with a credit/debit card after filling in the booking form directly on our website or by calling our office on 01359 242836.
4.) When is the final balance due?
We invoice you for the final balance 10 weeks before departure. If you make your booking less than 10 weeks before your departure date, we will invoice you within 2 weeks for the final balance.
5.) How can I pay my final balance?
The final balance of your reservation can be paid with a credit/debit card by entering your booking number here on our website. It can also be paid with a credit/debit card via PayPal by calling our office on 01359 242836. A 3.5% charge is incurred for both credit and debit card final balance payments. We also accept payment by cheque or bank transfer.
6.) Do you ask for a damage deposit?
We ask for a £250.00 security/damage deposit. We hold this in the case of any damage or breakages to the rental accommodation. Your security deposit is returned to you by cheque within 10 days of returning from your holiday providing there were no damages or breakages during your stay.
7.) What is the cancellation policy?
Cancellations must be made by registered post and signed by the customer. Cancellations will become effective from the delivery date of the cancellation letter. All cancellations are subject to a charge, as detailed below:
More than 60 days - Deposit only
60-45 days - 50%
44-30 days - 60%
29-15 days - 80%
14-0 days - 100%
8.) Do you arrange flights?
We do not currently arrange flights, but we are happy to help you find the best flight on offer.
9.) Which is the nearest airport to Kalkan?
The closest airport to fly into is Dalman (DLM). Kalkan is around an hour and a half drive from Dalaman. Alternately Antalya airport is around a 3 hour drive from Kalkan.
10.) Which airlines fly to Dalaman from the UK?
The follow airlines travel to Dalaman:
· Aegean Flights
· Easyjet
· First Choice
· Flyglobespan
· Fly Thomas Cook
· Cyprus Turkish Airlines
· Monarch
· Turkish Airlines
· Thomson Fly
11.) Which airports offer flights to Dalaman?
The following airports offer flights to Dalaman:
· Aberdeen
· Belfast International
· Birmingham
· Bournemouth
· Bristol
· Cardiff
· Doncaster
· Durham
· East Midlinds
· Edinburgh
· Exeter
· Glasgow International
· Humberside
· Leeds
· Liverpool
· London Gatwick
· London Luton
· London Stanstead
· Manchester
· Newcastle
· Norwich
12.) Do you organise airport transfers?
Yes we can arrange transfers from both Antalya and Dalaman airports in a private air-conditioned vehicle. Prices can be viewed by clicking here.
13.) Do you organise car hire?
Yes we organise car hire for our guests. The cars can be either picked up and returned to Dalaman airport, or delivered to you at your rental accommodation. Car types and prices can be viewed by clicking here.
14.) Do you arrange Gulet Trips?
Yes, new for 2010 we are now offering our own Gulet exclusive to Turquoise Collection guests.
We offer Lazy Days at sea, Moonlight cruises or private charter for 8 guests. Prices can be viewed here. Included in the price is lunch or dinner and your first alcoholic or soft drink.
15.) Is The Turquoise Collection registered with ABTA and ATOL?
At present we arrange accommodation, transfers and car hire and are not a tour operator, therefore ABTA membership and ATOL registration are not currently relevant to our business.
16.) Do you have a specific start date for bookings?
Our main start date is a Monday, this is to coincide with the largest number of flights from the UK to Dalaman. It also helps to maximise occupancy for the property owners. However we are offering selected property for Saturday start dates in 2010. Please contact us and we will try our best to accommodate your particular holiday dates.
17.) Do you only accommodate 7,14 or 21 night bookings?
To try and maximise the occupancy for our property owners we often stick to 7, 14 or 21 night durations;- especially in peak season. However please ask us and we will try our best accommodate your requirements.
18.) Is the price show the total cost for the villa or apartment?
Yes, the price shown is the total price per villa or apartment. We do not base our villa and apartment prices on per person occupancy.
19.) What does the total price include?
As well as full use of the accommodation, the total cost also includes:
· A food and drink welcome pack
· Welcome on arrival
· Services of our guest relations staff during your stay
· Standard cleaning
· Air-conditioning
· All utilities
· Wireless internet (in nearly all properties)
· Fresh linen and towels changed twice weekly
· Use of Turquoise Collection beach towels during your stay.
In addition, guests staying at the Elvina Villas and Apartments are offered free transfers to Yali Beach Club which offers sunbathing, watersports, shaded day beds, bar and restaurant.
20.) Are there booking terms and conditions?
Yes, our booking terms and conditions can be viewed here. If you book online, then the terms and conditions must be read and ticked before the booking will proceed. If you book over the phone, then we will email you the booking conditions, for you to read and sign and return by email, fax or post.
21.) Can you provide suitable equipment for my baby or young child?
Yes, we can provide a cot and highchair. Our car hire and transfer partners in Kalkan can also provide car seats for babies and young children.
22.) Will I be greeted when I arrive?
Our guest service staff will meet you on arrival at your accommodation and hand over the keys.
23.) Who can I contact if I have any problems whilst in Kalkan?
You will be given the contact details for Joanna Bates our guest services director based in Kalkan, who will be happy to help. Joanna will also pay you a visit once you have settled in to check everything is ok and answer any questions you may have.
24.) How can I contact The Turquoise Collection?
You can email us at the following addresses:
Alternatively you can call us on 01359 242836.
25.) What are your opening hours?
Our opening hours are 09:00 - 18:00 Monday- Saturday
26.) I would like to give feedback about my holiday with The Turquoise Collection, how do I do this?
We always welcome feedback so we can continue improving the service we offer our guests. We send out a customer feedback form when we return your security deposit, which can be returned in the stamped addressed envelope provided.
Alternatively we very much welcome your comments on the 'Guest Testimonials' section of our website.
27.) I am interested in The Turquoise Collection managing my Kalkan holiday home rentals...
We are always looking to add new property to our collection. For more details please click here or call Joanna Bates in Kalkan on +90(0)5367928654, or Martin Bligh in the UK on 01359 242836 or 07771 753869.