For your convenience we have put together a list of frequently asked questions below. If you cannot find the answer you are looking for please
contact us and we would be happy to help with any further information.
1.) Can you put my dates on hold?
Yes we can put your dates on hold for up to 24 hours, to give you time to look for flights and finalise any arrangements.
2.) How do I secure my booking?
Your booking is secured with a £300.00 reservation deposit, which can be paid by debit or credit card. There is no charge for card payments when paying the booking deposit.
3.) How do I pay my booking deposit?
The booking deposit can be paid with a credit/debit card after filling in the booking form online or by calling our office on +44 1359 242836.
4) When do I need to pay the final balance?
Your final balance will be due 10 weeks before your departure date. We will send you an invoice around 12 weeks before your departure. If your booking is made less than 10 weeks prior to your departure date, the full rental balance is due at the time of booking (unless agreed otherwise).
5) How can I pay my final balance?
The final balance can be paid by credit/debit card by entering your booking number on our website. It can also be paid by calling our office on 01359 242836. Alternatively, we will accept payment by cheque or bank transfer.
Note: A 2.5% charge is incurred when paying your final balance by credit/debit card.
6) Do you ask for a damage deposit?
We ask for a £250.00 security damage deposit, (may be higher for certain properties) which is added on to your final balance. We hold this incase there is any loss or damage to the rental accommodation. The damage deposit is returned to you by cheque within 10 days of your return, providing there is no loss or damage to the property during your stay.
7) What is the cancellation policy?
Cancellations must be made by registered post and signed by the customer. Cancellations will become effective from the delivery date of the cancellation letter. All cancellations are subject to a charge, as detailed below;
Date cancellation notice received: Cancellation charge payable:
More than 60 days prior to holiday start date - Deposit Only
60 - 45 days prior to holiday start date - 50%
44 - 30 days prior to holiday start date - 60%
29 - 15 days prior to holiday start date - 80%
14 - 0 days prior to holiday start date - 100%
8) Do you arrange flights?
We do not currently arrange flights, but we are happy to advise and help you find the best flights on offer.
9) Which is the nearest airport to Kalkan?
The nearest airport is Dalaman (DLM). Kalkan is around an hour and a half drive from Dalaman. Alternatively, Antalya Airport is around a 3 hour drive from Kalkan.
10) Which airlines fly to Dalaman?
- Easyjet
- First Choice
- Flyglobespan
- Fly Thomas Cook
- Cyprus Turkish Airlines
- Monarch
- Turkish Airlines
- Thomson Fly
11) Which UK airports fly to Dalaman?
- Aberdeen
- Belfast International
- Birmingham
- Bournemouth
- Bristol
- Cardiff
- Doncaster
- Durham
- East Midlands
- Edinburgh
- Exeter
- Glasgow International
- Humberside
- Leeds
- Liverpool
- London Gatwick
- London Luton
- London Stansted
- Manchester
- Newcastle
- Norwich
12) Do you organise airport transfers?
We can arrange transfers from both Antalya and Dalaman airports in a private air-conditioned vehicle. Prices can be viewed on the
transfer section of our website.
13) Do you organise car hire?
We can organise car hire for you. The cars can be picked up and returned to the airport or delivered to you at your rental accommodation. Cars and prices can be viewed on the
car hire section of our website.
14) Do you organise Gulet Trips?
We do organise
Gulet Trips. We offer 'Lazy Days at Sea', 'Moonlight cruises' or private charter for up to 8 guests. Prices can be viewed here. Included in the price is lunch or dinner and your first soft or alcoholic drink.
15) Is The Turquoise Collection registered with ATOL?
ATOL relates to air travel and holidays packaged with flights. At present we only arrange accommodation, transfers and car hire and are not a tour operator offering flights. Therefore ATOL is not currently relevant to our business.
16) What is your change over day?
Our main start date is a Monday or Saturday, this is to coincide with the majority of flights coming from the UK into Dalaman Airport. It also helps maximise occupancy for the property owners. However, we try to be as flexible as possible, and are sometimes able to accommodate a selection of bookings from a different start date (depending on the property). Please ask us, and we will do the best we can to accommodate you on your chosen dates.
17) Do you only accept 7, 14 or 21 night bookings?
To try and maximise occupancy for our property owners we often stick to 7, 14 and 21 night bookings, especially in peak season. However, please ask us and we will try our best to accommodate your requirements.
18) Is the price shown, the total cost for the property?
The prices shown are the total prices for the whole property, per week. Our prices are not based on per person occupancy.
19) What does the total price include?
As well as full use of the accommodation, the total cost includes;
A food and drink welcome pack
Welcome on arrival
The services of our resort staff during your stay
Standard Cleaning
Air-Conditioning
All utilities
Wireless internet access (in most of our properties)
Fresh linen and towels changed weekly
20) Are there booking terms and conditions?
Yes our booking terms and conditions can be viewed
here. When booking online, the terms and conditions must be read and the box ticked to confirm your agreement before the booking will proceed. If you book over the phone, we will attach the terms and conditions to your confirmation email for you to read, sign and return by either email, fax or post.
21) Do you provide suitable equipment for young children/infants?
We can provide cots and highchairs at an extra charge. We also ensure that there are suitable car seats provided for your transfers or car hire.
22) Will we be met and greeted upon our arrival to Kalkan?
Our guest services staff will be there to meet you at your rental accommodation and hand over the property keys. Our staff will also be available throughout your holiday, should you have any queries.
23) Who do I contact if I have any problems during my stay in Kalkan?
Before you depart, you will be given contact details for Joanna Bates, our guest services director based in Kalkan, who will be happy to help. Joanna, Sahra or Kerem will also pay you a visit once you have settled in to check that everything is ok and answer any questions you may have.
24) How do I contact The Turquoise Collection?
You can email us at the following addresses;
Alternatively, you can call our office on +44 (0)1359 242836.
25) What are your opening hours?
We are open Monday - Friday 09:00 - 18:00. Saturday 09:00 - 17:00.
26) I would like to give feedback about my holiday with The Turquoise Collection, how do I do this?
We always welcome feedback so we can continue improving the service we offer our guests. We send customer feedback forms when we return your security deposit, this can be returned in the stamped, addressed envelope provided. Alternatively, we will welcome your feedback to our
guest testimonials page on our website. If you are an Elvina guest and would like to give feedback, you can find the Elvina Apartments on
Trip Advisor.
27) I am a Kalkan holiday home owner and would like to advertise my property
We are always looking to add new properties to our collection. Please contact Martin Bligh in the UK on +44 (0)1359 242836 or +44 (0)7771753869.