FAQs

1) How do I make a booking?

You can book most of our properties online by submitting your details and paying a deposit by card. Some of our properties are by request only, and you can submit an enquiry online for these. Alternatively, you can call our office on +44 (0) 1449 770811 and we can confirm your booking over the phone and take payment by card. The deposit amount varies for all our properties and ranges from £300 to 50% of the accommodation cost.

To make a booking for an ATOL protected package holiday including flights and transfers, please call us at the office on +44 (0) 1449 770811.

2) Can you put my dates on hold?

Yes, we can put your dates on hold until the end of the working day (6pm) to give you time to look for flights and finalise any arrangements.

3) What is your changeover day?

Our main changeover days are Monday and Saturday, this is to coincide with the majority of flights coming from the UK into Dalaman Airport. However, we try to be as flexible where possible (depending on the property and time of year). Please ask us, and we will do the best we can to accommodate you on your chosen dates.

4) When do I need to pay the final balance?

Your final balance will be due 10 weeks before your departure date. We will send you an invoice around 14 weeks before your departure. If your booking is made less than 10 weeks prior to your departure date, the full balance will be payable. Balances can be paid by credit/debit card, cheque or bank transfer.  

Note: Payments made by credit or debit card will be subject to a 2.0% charge reflecting our incurred costs.

5) Do I have to pay a damage deposit?

We ask for a £250.00 damage deposit (minimum, the amount can vary at certain properties), which is added on to your final balance. The damage deposit is refunded to you by cheque within 10 days of your return (providing there is no loss or damage at the property). For hotel bookings a damage deposit is not taken in advance, however a credit card may need to be provided on arrival.

6) What is your cancellation policy?

We must be notified of any cancellations in writing. Your cancellation will become effective at the time we receive your notice of cancellation. We will confirm your cancellation to you and tell you of any charges payable.

Date Cancellation Received:                                          Charge Payable:

More than 60 Days Before Holiday Start Date                                Deposit Only
60-45 Days Before Holiday Start Date                                                   50%
44-30 Days Before Holiday Start Date                                                   60%
29-15 Days Before Holiday Start Date                                                   80%
14-0 Days Before Holiday Start Date                                                   100%

7) Do you arrange flights?

The Turquoise Collection is an ATOL licence holder and can arrange flights on your behalf as part of a flight inclusive package holiday. Please contact us on +44 (0) 1449 770811 for a quote or send us an enquiry including your travel dates and preferred departure airport. 

ATOL LOGO Black

If you prefer to arrange your own flights you may find the links below helpful:

http://www.skyscanner.net/

http://flightchecker.moneysavingexpert.com/

8) Do you organise airport transfers?

We can arrange transfers from both Antalya and Dalaman airports in a private air-conditioned vehicle. Prices can be viewed on the transfer section of our website.

9) Do you organise car hire?

We can organise car hire for you. The cars can be picked up and returned to the airport or delivered to you at your rental accommodation. Details and prices can be viewed on the car hire section of our website.

10) Do you provide beach towels?

Unfortunately, we are unable to provide beach towels for our guests, however, some owners may provide them at their properties, so please ask for further details.

11) Is The Turquoise Collection registered with ABTA or ATOL?

The Turquoise Collection is a Tour Operator and as such holds an ATOL licence (11051). We can arrange flights on your behalf as part of a flight inclusive package holiday. Please contact us on +44 (0) 1449 770811 for a quote or send us an enquiry including your travel dates and preferred departure airport. 

12) Do you provide suitable equipment for young children/infants?

We can provide cots and highchairs at an extra charge. We also ensure that there are suitable car seats provided for your transfers/rental vehicle.

13) Will we be met and greeted upon our arrival to Kalkan?

Our guest services staff will be there to meet you at your rental accommodation and hand over the property keys. Alternatively a key safe will hold the keys to the property and you will be informed of the code before departure. Our staff will also be available throughout your holiday, should you have any queries.

14) Who do I contact if I have any problems during my stay in Kalkan?

Before you depart, you will be given contact details for our Guest Services Manager based in Kalkan, who will be happy to help. They will also pay you a visit once you have settled in to check that everything is OK and answer any questions you may have.

15) How do I contact The Turquoise Collection?

You can email us at the following addresses;

enquiries@theturquoisecollection.com

admin@theturquoisecollection.com

Alternatively, you can call our office on +44 (0)1449 770811.

16) What are your opening hours?

We are open Monday - Friday 09:00 - 18:00. Saturday 09:00 - 17:00.

17) I would like to give feedback about my holiday with The Turquoise Collection, how do I do this?

We always welcome feedback so we can continue improving the service we offer our guests. We email our customer feedback surveys at the end of your stay and these can be easily filled in online. Alternatively, please send us any comments/reviews you have by email to admin@theturquoisecollection.com. You can also find many of our properties on Trip advisor.

18) I have a property in Kalkan and am interested in working with The Turquoise Collection.

We are always looking to add new properties to our collection. Please contact Martin Bligh on, +44 (0)1449 770881. You can find out more about what we offer to property owners on our property owners section.