Kalkan holiday Villas, Kalkan Apartments and hotels for holidays in Turkey

The Turquoise Collection Ltd. - Booking Conditions

Please Read Carefully

Your Contract

All arrangements are made subject to the following terms and conditions and the signature on the booking form of the holidaymaker is confirmation that he/she accepts and agrees to be bound by these booking conditions. Telephone transactions where credit card details have been supplied are also considered as meeting this requirement. When you book accommodation either via the Internet or telephone, your booking is confirmed immediately and it is at this time a binding contract comes into existence and you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. You must be at least 21 years old to make a booking with us. Please note that single sex parties or groups of young adults (under 21) may only be accepted at selected accommodation. Email confirmation of your booking will be sent to you once the reservation deposit has been received and a confirmation email will also follow once full payment has been taken. The contract is subject to these booking terms and conditions, all booking conditions will apply to each and every booking made with The Turquoise Collection. Once the contract is made, it is the accommodation providers' responsibility to provide you with what you have booked and it is your responsibility to pay for the accommodation in full before you travel.

All relevant documentation will be sent to you via email, it is important to check carefully all the details of your booking once you receive it. The Turquoise Collection will not be responsible for any information you do not receive as a result of your failure to provide a valid email address. your contract with us will be governed by English Law and is subject to the jurisdiction of the English courts at all times. We reserve the right to make changes to our terms and conditions and website without prior notice.

Changes made by you

If you wish to make any changes to your booked dates or accommodation after your booking confirmation has been emailed to you, you must inform us in writing as soon as possible. This should be done by the person who made the booking. Whilst we do our best to assist, we cannot guarantee we are able to meet your requested change. Where we can meet a request all changes will be subject to any applicable rate changes or extra costs incurred. If you make changes within 10 weeks of the original departure date you will have to pay an administration fee of £50.

The Lead Guest

The lead guest is the person or agency that holds the booking, to whom all correspondence and invoices are addressed and who is responsible for the rental. Spouse's names are not considered interchangeable. Where a booking is made by telephone, email or fax the booking is subject to, and the client must accept these Internet terms and conditions and any made by our suppliers. Where two or more people are included in the same booking, the person requesting the booking shall be deemed to do so on the basis that he/she acts as an agent for all members of the party and accepts these booking conditions on behalf of each member of the party.

Your Responsibility

It is your responsibility to ensure that;

any specific passport, visa and health requirements are obtained.
all members of your party, including infants, have a valid passport.
you have adequate travel insurance to cover your holiday.
the balance of your holiday is paid by the due date on your invoice.

Please be advised that in the event that you or any of your party are disruptive or behave in an unsociable manner we do reserve the right to terminate your holiday and will have no further liability or responsibility to you in respect of accommodation or transfer/car hire, nor will refunds be made.

During the period of the holiday, the holidaymaker (personally and on behalf of all other people visiting the property) undertakes (for the benefit of the property owner and The Turquoise Collection) as follows:

that the number of people occupying the property will not exceed the number stated on the holiday confirmation.
that the property will be used solely for the purpose of the holiday by the holidaymaker and his/her party.
to show due consideration for other parties (to include, but not limited to, refraining from abuses of the property and/or dangerous, offensive or rude behaviour to the property owner, his representative or any third parties such as neighbours)
to keep the property and all furniture, utensils, equipment, fixtures and fittings in or on the property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the property is left in the same state of order and cleanliness in which it was found. The property owner reserves the right to levy the holidaymakers occupancy and for any sub-sequential loss.
to report as soon as possible to the property owner (or his representative) any breakages or damage caused by the holidaymaker during the holiday and to reimburse the property owner with the cost of replacement. The property owner reserves the right to make a claim against the holidaymaker for any repair or loss as a result of damage caused.
to arrive after 3pm on the arrival day and to vacate the property by 11am on the day of departure unless prior arrangements have been agreed with the property owner and/or the holiday confirmation states otherwise.
not allow any person other than guests booked and staying in the property for their holiday to use the facilities and amenities of the property.
to notify all other members of the party of these undertakings.
in the event of a breach of any of the undertakings set out, the property owner (or his representative) can refuse to allow the holidaymaker to take possession of the property or make the holidaymaker leave the property before the end of the holiday. in either case the holidaymaker shall be deemed to have cancelled the booking and the holidaymaker shall have no claim for compensation or reimbursement whatsoever.

Safety

On your holiday please be as vigilant as you would be at home and ensure you take sensible precautions to protect your belongings - do not leave valuables or keys in sight of windows and do not leave doors or windows open when away from the property during the day or night.

The holidaymaker agrees to take care around the property and gardens and consider the risks posed by balconies and swimming pools to children. Swimming pools should be accessed by the steps and not by jumping or diving in. Please supervise children at all times in and around the pool.

Booking Details

Immediately upon receipt of the holiday confirmation from the agent, the holidaymaker must check the details and notify the agent of any mistakes /errors made by the agent as soon as possible and in any event within 14 days; no changes can be made to the booking after this time. The agent reserves the right to charge holiday booking amendment fee to administer/correct any error by the holidaymaker. Any request for changes to be made must be in writing from the person who made the booking.

Rental Conditions/ Security Damage deposits

Access to the rental properties is available from 3pm on the first day of rental an we will ask you to vacate the property by 11am at the latest on the agreed departure date, to enable cleaning and preparations for the next guests. Rental properties are reserved exclusively for the people confirmed as guests at the time of booking and no other persons are permitted to stay at the property unless agreed by us in writing prior to the rental period.

Under no circumstances will animals be allowed in the property (with the exception of guide dogs used to aid sight or hearing).

The tenant agrees not to smoke or allow smoking inside the rental property at any time.

A £250.00 Security/Damage deposit is payable with the final rental balance and is returned by cheque (or by other way of payment requested by the tenant) within 10 days of the end of your holiday provided there is no loss or damage to the rental property or its contents (in some cases, a larger damage deposit is required in which case we will notify you at the time of booking). The payment of your security deposit does in no way exclude you from your responsibility to take every care of your holiday accommodation. The property will be presented in good order and should be left as such. Any damage liability rests totally with you. If any damage occurs (accidental, wilful, reckless or otherwise) or the property is left in an unacceptable condition, then the resolution of any dispute shall be between you and the property owner or local property management company. In certain circumstances the Agent is prepared to arbitrate between the parties but we must remain neutral in all cases. Should no damage have occurred during your stay then the breakage deposit will be returned to you. Additional payment for any proven claim in excess of the breakage deposit will be requested by the Agent directly from you.

For hotel bookings a credit card swipe will be taken on your arrival at reception against any damage or charges you may incur during your stay (room service, use of the telephone etc).

Special Requests

These may be made prior to travel and whilst we will endeavour to meet them, this unfortunately can not be guaranteed. In no circumstances will requests be accepted by us to form part of our contractual obligations and we will have no liability if they are not met. We are happy to give advice and opinions about the suitability for those with limited mobility, elderly, families etc, but we would point out that many of the resorts and properties lack the simplest facilities such as ramps and are not necessarily childproof. If you let us know your requirements we will do our best to furnish you with as much information as possible so you can make informed choices.

Liability

The holidaymakers (and all other members of the holidaymakers party's) personal belongings and vehicles (together with their contents) are left at the rental property entirely at their own risk.

'The Agent' acts as a booking agent only regarding the accommodation, car hire, transfers and gulet trips offered on this website and shall accept no liability to the holidaymaker for any loss, damage or injury/illness whatsoever caused by the holidaymaker or to the holidaymaker or holidaymakers personal property (or to the persons in the holidaymakers party or their personal property) during their stay, however incurred.

The information and descriptions supplied regarding the rental property or hotel are believed to be accurate and offered in good faith, however, it is possible that certain features or facilities may not be available from time to time due to circumstances beyond our control. Such situations may be dictated by local circumstances, necessity for maintenance or repair (eg: swimming pools), unsuitable weather conditions, fuel shortages, power cuts or other circumstances beyond the agent's control for which the Agent accepts no liability. The Agent shall not accept liability for loss of main services such as electricity or water supplies, nor any actions taken in the vicinity of the property by any authority over which there is no control. Refunds or compensation would not be payable and cancellation charges would still apply.

No Liability can be accepted by the Agent when the contract is affected by force majeure. In the context of these terms and conditions 'force majeure' is any event that we could not, even with due care, foresee or avoid. These events include, but are not limited to; War, threat of War, riot, civil commotion or strife, hostilities, industrial dispute, natural disasters, acts of god, terrorist activity, adverse weather conditions, government action, technical problems with transportation or any other events beyond the Agent's control.

Out of ‘Season’ bookings

The ‘Season’ in Kalkan runs from 1st May to 31st October. During this time building and construction work is prohibited in Kalkan. If the Holidaymaker wishes to make a booking outside of these dates, it is possible that construction projects may be going on in the area. The Agent will endeavour to inform the Holidaymaker of this and The Agent will only take bookings where there is no known building work going on nearby or it is expected to be completed by the holiday start date. The Agent cannot be expected to know the timings and locations of all building projects in Kalkan and so bookings outside the ‘season’ cannot be guaranteed to be unaffected by construction works.

Number of Nights

The number of nights stated in the price refers to the number of nights the accommodation has been reserved for you. Some flights may be night flight; when you arrive in resort your accommodation will only be available if you have reserved it for that night. Please bare this in mind when booking your flights.

Our Price Guarantee

Prices on the website do change from time to time; prices go up as well as down and you will be able to determine your up to date price for your chosen accommodation prior to confirming your booking online. We guarantee that once you made your booking, we will not increase the price of your accommodation. Please note that once you have agreed a price and made your booking this is the price you pay. If the price decreases, you are not entitled to the accommodation at the changed rate.

The balance of the rental charge (if any) must be paid by the holidaymaker to the agent no later than ten (10) weeks prior to the commencement of your holiday (the agent shall endeavour to inform the holidaymaker of the due date at the time of the booking).If a booking is made within the payment period the total cost of the holiday must be paid at the time of booking.

Cancellation policy

Cancellations must be made by registered post and signed by the customer. Cancellations will become effective from the deliver date of the cancellation letter. All cancellations are subject to a charge payable by the customer as detailed below; charges for cancelled bookings will be confirmed to you by invoice within two weeks of cancellation. (Please remember these charges also apply, if you have failed to make payment on time and we cancel your booking)

Date Cancellation Received: Charge Payable:

More than 60 Days Before Holiday Start Date Deposit Only

60-45 Days Before Holiday Start Date 50%

44-30 Days Before Holiday Start Date 60%

29-15 Days Before Holiday Start Date 80%

14-0 Days Before Holiday Start Date 100%

Charges above represent a percentage of the total accommodation booking value. No refunds can be given for stays that are ended earlier than planned.

No party may challenge the validity of a signed fax/emailed copy of the booking conditions on the basis of a lack of original signature.

Cancellations Made By Us

If circumstances beyond our control should make the rental property unavailable, the holidaymaker will be advised as soon as is possible. Alternative accommodation of at least comparable standard will be offered if available or a refund of monies paid.

Misbehaviour

We reserve the right to terminate, without notice, the arrangements of any customer whose behaviour, in our opinion, is likely to cause annoyance, distress or danger to other customers or any third party. If you are prevented from travelling because you appear to any person in authority to be unfit to travel, or likely to cause discomfort or disturbance to other customers, our responsibility for your transfers will cease. Full charges will apply and we will be under no obligation to provide a refund, compensation, or any further assistance. Parents/guardians are responsible for the supervision/behaviour of young children and teenagers.

Indemnity

When you book accommodation through The Turquoise Collection you accept responsibility for any damage to property or accommodation caused by you or a member of your party. The Turquoise Collection reserves the right to terminate (before or after departure) your holiday or that of any member of your party due to your or their misconduct, within their reasonable opinion. In these circumstances full cancellation charges apply and no refund will be given. Furthermore, the accommodation owner shall be under no obligation to pay compensation or meet any costs or expenses you may incur as a result of your accommodation being terminated. You agree to indemnify us against any claims (including legal costs) made against us or on behalf of the owner of any such property or accommodation. You are also liable to make reimbursement to the accommodation provider for any damage caused, before you end your stay.

Our Website

Our site may contain links and pointers to other Internet sites, resources and sponsors of the site. Links to and from the site to other third party sites, maintained by third party sites, or the contents thereof. We are not responsible in any way for such third party sites and resources will not be governed by these terms.

Transfers and Car Hire

We act only as an agent in respect of all bookings we take or make on your behalf. For all bookings your contract will be with the supplier of the arrangements concerned. The suppliers' terms and conditions will apply to your contract. Copies of these terms and conditions will be made available upon request.

Transfers

When you book transfers either via the Internet or telephone, your booking is confirmed immediately and it is at this time a binding contract comes into existence, email confirmation of your booking will also be sent to you and a voucher will follow by email once full payment has been taken. The contract is subject to these booking terms and conditions; all booking conditions will apply to each and every booking made with The Turquoise Collection. Once the contract is made, it is the transfer providers' responsibility to provide you with what you have booked and it is your responsibility to pay for the service in full before you travel. All relevant documentation will be sent to you via email. It is important that you carefully check the details of your booking once you receive it. The Turquoise Collection will not be held responsible for any information you do not receive as a result of your failure to provide a valid email address. As The Turquoise Collection act only as a booking agent we have no liability for any transfer arrangements and in particular any liability for illness, personal injury, death or loss of any kind unless caused by our negligence. Any claims for damages, injury, illness or death arising from your journey must be brought against the transfer provider and will be under the jurisdiction of the law of the country in which the transfer is provided. Please note; the transfer provider will always aim to drop and/or collect you as close to your accommodation as possible. In some instances it may not always be possible for the vehicle to take you on to the premises due to circumstances outside the transfer providers control.

For airport Pick-ups, it is essential that we be given the correct flight number and arrival time, before departure. This can be done by either by email or by phone. If this information is not available at the time of booking, please ensure that you inform us at least 7 days prior to departure. No responsibility can be accepted or compensation allowed for a failed rental due to the late provision of this information.

Car Rental

Drivers must hold and produce at car rental collection a full national driving licence from their country of residence for at least one year. (In some cases an international driving permit may be required, please check the important information at the time of booking);

Drivers holding a photo card British driving licence must also present the paper endorsement sheet that was issued with the licence.
It is the drivers responsibility to ensure that he/she has the appropriate driving licence.
Our reservations agent must be informed of any endorsements on the drivers licence as we may not be able to make your booking.
No refunds will be given for rentals rejected due to non production of a driving licence or non disclosed endorsements.
Faxed or photocopied licences are not acceptable.

Passengers

The rental cars are insured for a maximum number of passengers. The Turquoise Collection can not accept responsibility if a vehicle is not large enough to fit all passengers and luggage on arrival if details were not supplied at the time of booking. In the interest of safety this number can not be exceeded and if exceeded the insurance will be invalidated.

The Turquoise Collection Ltd and the company providing your car rental will not in any circumstance be held responsible for anyone driving under the influence of alcohol/drugs, causing wilful damage, off road driving or driving without due care and attention. The customer will accept responsibility in respect of any such claims.

Cars and all offers are subject to availability. All information in these terms and conditions, including prices, is correct at the time of publication.

As The Turquoise Collection act only as a booking agent we have no liability for any of the car hire arrangements and in particular any liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence. Any claim for damages, injury, illness or death arising from the period of your car hire must be brought against the car hire provider and will be under the jurisdiction of the law of the country in which the car hire service is provided.

Data Protection

We take full responsibility for ensuring proper security measures are in place to protect your personal information. The booking information that you provide us will be passed on only to the persons necessary for the provision of your travel arrangements. The information may therefore, be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us, such as; details of any disabilities, dietary or religious requirements. In making the booking you consent to this information being passed on to the relevant persons. We may also contact you from time to time with details of any special offers we may have available. you can choose to opt out of this if you wish.

Reviews

The accommodation reviews posted on the guest testimonials section of our site are those of the guests who have stayed at the named accommodation and NOT of the opinion of The Turquoise Collection Ltd. Reviews posted on our website are not intended as advice and should not be relied upon as such. We reserve the right to reject or remove your review at any time at our sole discretion. We do not guarantee in any way that your review or any part of it will be displayed on our website. Reviews received from guests are considered non-confidential and The Turquoise Collection are under no obligation to treat such reviews as proprietary information. The Turquoise Collection shall have no duty to attribute authorship of reviews to you and shall not be obligated to enforce any form of attribution by third parties. If you have any concerns or queries about reviews which appear on our website please contact us.

Complaints Procedure

We hope your holiday arrangements run as smoothly as possible and you enjoy your time abroad, however, if you feel the need to complain we reccommend that you immediately inform our staff of any concerns whilst you are away. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint.

At various times you may contribute your personal data to us. For example, in order to process a request or enquiry you may make concerning a property or transaction, we need to know all or some of the follwing; your full name, address, telephone number, email address, and in case of an advertising listing, a method of payment. Our primary purpose in collecting your personal data is to provide you with services you requested and those which we believe will opitimize your use of our site. You agree that we may use your personal data for the following purposes;

For the services or support your request.
To contact you with Critical updates.
To send you other messages that are integral to the service we provide.
To customise, measure and improve our services, content and advertising.
To compare information for accuracy and verify it with third parties.
To prevent acitvity we determine to be potentially illegal.
And for the enforcement of this Privacy Policy and/or our Terms or any other prupose referenced herein or therein.

We do not store credit card numbers or related identifying information on any site server. All such information is stored by our credit card processing Partner(s), whom are contractually obligated to store such information using secure methods. We also use third parties to help us opitimise our website flow, content and advertising. All of our partners are under a contract with us and they are obligated to keep your information confidential. Note that, despite the measures taken by us and the third parties we contract with, others may nevertheless unlawfully intercept or access private transmissiuons or data.

We will retain your personal data only for as long as is necessary for the purposes to which you consent under the Terms and Conditions and this Privacy Policy, or as is required by applicable law and then we will delete it.

We will not pass on your personal details to any third parties without your permission, however, we may disclose or access your details if required to do so by Law or by any governmental body. By sending an email to us or by purchasing a holiday from our website, you consent to the collection, use and transfer of your personal information in accordance with the terms of this Privacy Policy.

We may contact you by post or if you have given us appropriate details, by telephone, SMS text message or by email in respect of your order and in respect of any special offers we may have available. If we enter into a joint venture with, or we are sold to or merged with another business entity or our assets are purchased by another company, your personal information may be disclosed to our new business partners or owners and used for the same purposes for which we use them. Unless required to do so by Law, we will not otherwise share, sell or distribute any of the personal information that you provide to us without your consent.

The information you provide to us will be held on our computers. We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage, however, no information transferred over by internet or wireless network can be guaranteed to be completely secure. We will only retain your information for a reasonable period or for so long as either you or legislation permits. We reserve the right to retain cerain information for a period of 6 years from the date of your last interaction with us as we may need to access historical information for business reporting purposes.

We reserve the right to change this privacy policy in the future and any changes will be posted to our website and where appropriate, sent to you by email notification. In order to process your booking we need to collect certain personal details from you. These details will include, where applicable, the names of party members, at least the party leaders contact details (including email address) at least the party leaders credit/debit card details etc which we do not store. If we need further details we will ask you for these. We will use the contact details you have given us to correspond with you in relation to your booking or enquiry. We will also need to pass your details to the third parties who need to know them so that your chosen accommodation can be provided or your enquiry can be dealt with. The owner of the accommodation you have booked or enquired about may contact you direct using the details you have given us. We may need to disclose our customer database, including any personal data relating to you contained therein, to a third party who acquires or attempts to acquire all or subatantially all of the assets or stocks in our company or our website whether by merger, acquisition, reorginisation or otherwise.