kALKAN HOLIDAYS: FAQ'S ABOUT BOOKING
Frequently asked questions about booking your Kalkan holiday
1) How do I make a booking?
Most of our properties are by request only, and you can submit an enquiry online for these. Alternatively, you can call our office on +44 (0)1449 770811 and we can confirm your booking over the phone and take payment by card. The deposit amount varies across our properties and ranges from 20% of the accommodation cost.
To make a booking for an ATOL protected package holiday including flights and transfers, please call us on +44 (0)1449 770811.
2) Can you put my dates on hold?
We can usually hold a property for a short time to allow you to arrange flights. Please call us on +44 (0)1449 770811 to request a hold.
3) What is your changeover day?
Our main changeover days are Monday and Saturday, to coincide with the majority of flights from the UK into Dalaman Airport. We try to be flexible where possible (depending on the property and time of year). Please ask, and we will do our best to accommodate your preferred dates.
4) When do I need to pay the final balance?
Your final balance is due 12 weeks before your departure date. We will send you an invoice around 14 weeks before departure. If your booking is made less than 12 weeks prior to departure, the full balance will be payable. Balances can be paid by credit/debit card, cheque or bank transfer.
5) Do I have to pay a damage deposit?
Bookings are subject to a non-refundable Accidental Damage Waiver, which is applied to your holiday confirmation/invoice, unless a refundable Accidental Damage Deposit is payable. If a refundable deposit applies, you will be informed at the time of booking.
The Accidental Damage Waiver is £49 per accommodation booking.
6) What is your cancellation policy?
We must be notified of any cancellations in writing. Your cancellation becomes effective when we receive your notice. We will confirm your cancellation and advise you of any charges payable.
7) Do you arrange flights?
The Turquoise Collection is an ATOL licence holder and can arrange flights on your behalf as part of a flight inclusive package holiday. Please contact us on +44 (0)1449 770811 for a quote, or send us an enquiry including your travel dates and preferred departure airport.
If you prefer to arrange your own flights, you may find the links below helpful:
8) Do you organise airport transfers?
We can arrange transfers from both Antalya and Dalaman airports in a private air-conditioned vehicle. Prices can be viewed on the transfer section of our website.
9) Do you organise car hire?
Yes, we can arrange car hire for our guests. We can arrange collection from Dalaman Airport or delivered to your accommodation. All information regarding Car Hire can be viewed on our website
10) Do you provide beach towels?
Unfortunately, we are unable to provide beach towels for our guests. Some owners may provide them at their properties, so please ask for further details.
11) Is The Turquoise Collection registered with ABTA or ATOL?
The Turquoise Collection is a Tour Operator and holds an ATOL licence (11051). We can arrange flights on your behalf as part of a flight inclusive package holiday. Please contact us on +44 (0)1449 770811 for a quote or send us an enquiry including your travel dates and preferred departure airport.
12) Do you provide equipment for young children/infants?
We can provide cots and highchairs at an extra charge. Ask us for more details.
13) Will we be met and greeted upon our arrival to Kalkan?
Either the property manager will meet you at your rental accommodation and hand over the keys, or you can collect your keys from a key safe outside the property. You will be informed of the code before departure. Our staff will also be available throughout your holiday (between 10am and 10pm) should you have any queries.
14) Who do I contact if I have any problems during my stay in Kalkan?
Before you depart, you will be given contact details for the property maintenance staff and our Guest Services Manager based in Kalkan, who will be happy to help should you encounter any issues.
15) How do I contact The Turquoise Collection?
You can email us at:
Alternatively, you can call our office on +44 (0)1449 770811.
16) What are your opening hours?
We are open Monday to Friday 09:00 to 18:00. Saturday 09:00 to 17:00.
Resort staff in Kalkan can be contacted between 10:00 and 22:00.
17) I would like to give feedback about my holiday with The Turquoise Collection, how do I do this?
We always welcome feedback so we can continue improving the service we offer. We email our customer feedback surveys at the end of your stay and these can be filled in online. Alternatively, please send any comments by email to admin@theturquoisecollection.com. You can also find many of our properties on TripAdvisor.
18) I have a property in Kalkan and am interested in working with The Turquoise Collection.
We are always looking to add new properties to our collection. Please contact Martin Bligh on +44 (0)1449 770881. You can find out more about what we offer to property owners on our property owners section.
