BOOKING PROCESS
1.1 Provisional Confirmation of Availability and Rates
Upon receipt of a request confirmation of availability, the
applicable property rates and the amount of deposit required will
be advised.
Bookings are on a 'first-come, first-served' basis and are for a
minimum of three (3) nights, to the exception of certain period and
unless otherwise specified in the confirmation of
availability.
The resort shall reserve the right to decline a booking without
giving any reason.
1.2 Exclusions & Additional Charges
Rates do not include baggage handling, gratuities, telephone, fax
and telegram charges, car rental, food, soft drinks and/or liquor,
personal items and expenses due to any other third parties, and any
excessive cleaning required upon departure (such as upholstery or
rug shampooing, etc) or replacement of breakage's.
Fair wear and tear accepted.
1.3 Initial Deposit
An initial deposit of fifty percent (50%) of the Property rental
must be paid to confirm a booking, unless otherwise specified in
the confirmation of availability.
During the season of Christmas and New Year, fifty percent (50%)
of the Property rental due is to be paid to confirm a
booking.
Before the booking is confirmed the Resort shall reserve the right
to increase or decrease the agreed rates without prior
notice.
If funds of deposit are not received within 3 banking days the
reservation shall be deemed to have been cancelled and the Resort
has full right to allocate the Property to another Client.
PAYMENT
The outstanding balance must be paid at least 30 days before the
day of arrival of the Client, unless otherwise specified in the
confirmation of availability.
If the Resort does not receive the balance by the due date, it
shall have the right to cancel the booking and all deposit will be
forfeited.
If the booking is within 30 days of the scheduled arrival date,
the whole balance of the Property rental is required to confirm the
villa booking. This is applicable for all seasons.
CANCELLATION AND AMENDMENTS TO RESERVATION
The Client must notify the Resort in writing (email acceptable) in
case it becomes necessary to cancel all or any part of the booking.
Such cancellation will take effect from the day the written
confirmation is received.
The following cancellation charges will be applicable depending on
when the notification of the cancellation is received in writing
and the period of stay in the Property:
High, Intermediate and Prime Seasons:
For stays until December 31st, 2021, the guests can cancel up to
14 days before their arrival and receive a full refund. If a guest
cancels within 14 days of arrival, the reservation is
non-refundable and credit will be applied for one year from booking
date.
For stays from January 1, 2022 onwards, guests can cancel up to 60
days before their arrival and receive a full refund. If a guest
cancels within 60 days of arrival, the reservation is
non-refundable and credit will be applied for one year from booking
date.
If the credit application falls into a different season rate
changes may apply.
Any change to the original reservation is subject to the approval
of the resort.
ARRIVAL AND DEPARTURE TIMES
Check-in Time is 15:00pm and checkout time is 12:00pm. Early
arrival and late departure may be accommodated depending upon
availability of the Property at the time of arrival and/or
departure as the case may be.
The Client is responsible for informing the correct arrival
details (flight number) whenever an airport transfer is part of the
Resort's service.
ALTERATIONS AND CANCELLATIONS BY MISKAWAAN LIMITED
In the event of unforeseeable circumstances arising out, the
resort will advise the Client at the earliest possible date. If we
are unable to provide you with the Property booked, the Resort
shall reserve the right to cancel the reservation. For example, but
not inclusive, if the properties are damaged or rendered unusable
the Resort will endeavor to locate an alternative property for the
period required but no guarantee is given that this can be done.
However, if this is not possible, or the Client does not wish to be
transferred, the Resort will cancel the booking and refund deposit
in full, less any bank transfer charges (if any). The Resort shall
not be liable for any further obligations or claims by the
Client.
REGISTERED GUESTS
Only Clients stipulated on the booking form may reside at the
property as guests. The Client shall notify the Resort as soon as
possible of any changes pertaining to the number of people staying
at the Property, including children, must not exceed the maximum
capacity indicated in the Property's description or elsewhere,
except in the case of infants (under two years old), or unless
specifically authorized.
Should the Resort find that the number of people staying at the
property exceeds that on the booking form, the Client is bound to
either pay the applicable additional charge as per the published
rate or to vacate the property forthwith.
No camping is permitted in the property grounds.
Pets are to be negotiated with the resort prior to booking.
In case a party is to be organized within the Property for a
number of guests in excess of 1.5 times the maximum occupancy of
the Property, a surcharge of US$ 1,200 or US$ 600 (7% tax
applicable) shall be imposed. In addition a guarantee deposit of
US$1,500 will be collected on site and from which a cleaning
surcharge of up to US$ 350 will be deducted before refund to the
guests.
All charges will incur 10% Service Charge and 7% Taxes.
FOOD AND BEVERAGE
All guests must adhere to the Food & Beverage policy of
Miskawaan such as:
• Breakfast is complimentary every morning until 10:30am.
• An extensive in villa dining menu is provided for guests to use
in ordering meals.
• All beverages can be ordered from our beverage menu at the
listed price.
• Guests are free to purchase and supply their own beverages at
their own accord.
• Pre arrival purchase list items are available on guests request
and will be frequently updated in pricing and distributed as
changes are made.
SECURITY DEPOSIT
It is not standard practice that the property will ask for a
security deposit; however each booking is assessed before arrival
and therefore the property reserves the right to request a security
deposit. Should Miskawaan foresee for it to be fit to ask for a
deposit, the guest will be liable to be pay THB 10,000 per villa to
their villa manager upon arrival. This is to cover the cost of any
damage or breakage's during the rental period of the
property.
Upon the client's request this amount will be returned to the
client at the time of departure, less any such costs. The deposit
may also be used to cover any bill charges.
INSURANCE
It is a condition of the booking that the entire party of the
client is covered by comprehensive travel insurance (including
cancellation, flight delays, loss and damage to baggage and other
property) and health insurance (including evacuation and
repatriation coverage).
The Resort itself and on behalf of the owners of the rented
Properties shall not be held obliged by the Clients and his member
against all claims including any accidents or illness related to
the use of the facilities of such Properties or locally procured by
any third party's services such as, but not limited to, watercraft,
water sports, jeep or motorbike rental.
The Resort shall not be responsible for any delay, additional
expense or inconvenience caused directly or indirectly by outside
events and beyond its control such as civil disturbances, fires,
floods, severe weather, Acts of God, Acts of Government etc.
COMPLAINTS
Each unit of the Property varies in standard, quality and finish
and there are differences in design and decor. Property
descriptions as provided by the Resort on the website and elsewhere
are made in good faith.
The Resort shall not be held responsible for any modifications
made which are not mentioned on the website or anywhere else. The
Resort shall not be held liable for unforeseen circumstances such
as the breakdown of the supply of water, or electricity, nor of
swimming pool chemical levels and filtration systems, drainage and
sewage systems, telecommunications and internet services though we
will use our best endeavours to arrange for any such problems to be
solved quickly.
If there are any problem occurred during the rental period, which
could not be solved by dealing directly with the local Property
staff, the Resort will use its best endeavours to rectify the
situation. It is understood that infrastructure, local standards
and conditions are often of a less developed nature in a remote
resort location than in more urban environments. The Resort will do
as much as can be reasonably expected to avoid and rectify any
problems that may occur, but shall not be held responsible for any
problem.
Any complaints to be notified to the Estate Manager or the Resort
shall be made in writing within 24 hours of the occurrence, and
must then be notified before departure. Should a problem that has
been notified remain unsolved, the Client shall lodge a complaint
in writing to the Resort within 14 days of the completion of the
rental period. If the Property is vacated before the end of the
rental period without prior notification, this may result in the
loss of all rights to compensation.
No complaint will be considered if made after the departure date
or if not acknowledged by the Property or Estate Manager.
CONDUCT & BEHAVIOUR
The Client shall be responsible for the correct and appropriate
behaviour of the guests as well as the dependents staying at the
property. Should any member of the party behave in a manner
considered inappropriate, either the resort may at its absolute
discretion ask the offending guest or member to vacate the property
forthwith. If a case is so serious or illegal, it will be treated
as a cancellation of the whole occupation of the Property and no
refund can be claimed from the Resort.
STAFF AT THE VILLAS
Additional services such as baby sitters and/or drivers can be
sourced, although such services will not be guaranteed and depend
on availability. The Client is required to give as much notice as
possible, especially at peak holiday seasons and the Resort shall
try to assist. The rates for these services will be provided in
advance and shall be paid as incurred direct to the Property
Manager at the Property.
LINEN & TOWELS
Linen and towels are provided at the Property. Linen are normally
changed every three (3) days and towels when necessary. If the
Client requires more frequent changes there may be extra charges.
Limited laundry facilities exist on site and charges are made per
item. Outside services are also available for a small service
charge and must be paid at the time incurred or latest at the time
of departure.
VALUABLES
Personal safety-deposit boxes are provided in al properties. It is
strongly recommended that they are for the use of the Clients to
store specific items such as passports, cash, traveller's cheques
etc.
Any valuables left at the property are the guest's sole
responsibility. The Resort will not be held responsible for any
loss or damage of personal valuables.
DUE CARE AND SUPERVISON
All clients are required to take due care when residing at the
Properties and be especially watchful of children playing in the
gardens or play-grounds, near the entrance from the main road; near
or in the pool or Jacuzzi, on the beach, or in the sea.
Furthermore, the Clients shall take extra care not to enter the
Properties when wet as the floors can be become very slippery.
Damage or injury arising out of such result shall not be the
responsibility of the Resort.
Disclaimer
Miskawaan Macau Limited is incorporated in and operates in
compliance with the laws of Macau, Special Administrative Region of
the People's Republic of China ("Macau SAR") and as such is not
subject to any tax, contractual, corporate or liability laws of any
type, that may arise under the laws of other foreign jurisdictions
either by or through clients being incorporated, domiciled or
otherwise subject to the laws of any such foreign
jurisdiction.
AGREEMENT
I/We agree to the above conditions and do hereby agree to the
application of the above Terms and Conditions to our
reservation.
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