ATOL Package Booking Terms and Conditions
You acknowledge that by making an ATOL package booking, you are bound by our terms and conditions.
These terms and conditions apply to ATOL package bookings. Please click here to view the terms and conditions for non ATOL package bookings.
All arrangements are made subject to the following terms and conditions and by making a payment the holidaymaker is confirming that he/she accepts and agrees to be bound by these booking conditions. Telephone transactions where debit/credit card details have been supplied are also considered as meeting this requirement. When you book an ATOL protected package, either via the internet or telephone, your booking is confirmed immediately and it is at this time a binding contract comes into existence and you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. You must be at least 21 years old to make a booking with us. Please note that single sex parties or groups of young adults (under 21) may only be accepted at selected accommodation. Email confirmation of your booking will be sent to you once payment has been received.
The contract is subject to these booking terms and conditions. All booking conditions will apply to each and every booking made with The Turquoise Collection. Once the contract is made, it is the accommodation providers' responsibility to provide you with what you have booked and it is your responsibility to pay for the accommodation in full before you travel.
All relevant documentation will be sent to you via email. It is important to check carefully all the details of your booking once you receive it. The Turquoise Collection will not be responsible for any information you do not receive as a result of your failure to provide a valid e-mail address. Your contract with us will be governed by English Law and is subject to the jurisdiction of the English Courts at all times.
We reserve the right to make changes to these terms and conditions from time to time without prior notice which will take effect from the date of posting on the website. You are responsible for regularly reviewing these terms and conditions. Continued use of the website or service after any such changes shall constitute your consent to such changes.
The Lead Guest
The lead guest is the person or agency that holds the booking, to whom all correspondence and invoices are addressed and who is responsible for the rental. Spouse's names are not considered interchangeable. Where a booking is made by telephone, email or fax, the booking is subject to, and the client must accept these Internet terms and conditions and any made by our suppliers. Where two or more people are included in the same booking, the person requesting the booking shall be deemed to do so on the basis that he/she acts as an agent for all members of the party and accepts these booking conditions on behalf of each member of the party.
It is your responsibility to ensure that;
- Any specific passport, visa and health requirements are obtained.
- All members of your party, including infants, have a valid passport.
- You have adequate travel insurance to cover your holiday.
- The balance of your holiday is paid by the due date on your invoice.
Please be advised that in the event that you or any of your party are disruptive, or behave in an unsociable manner we do reserve the right to terminate your holiday and will have no further liability or responsibility to you in respect of accommodation or transfer/car hire, nor will refunds be made.
During the period of the holiday, the holidaymaker (personally and on behalf of all other people visiting the property) undertakes (for the benefit of the property owner and The Turquoise Collection Ltd.) as follows:
- That the number of people occupying the property will not exceed the number stated on the holiday confirmation.
- That the property will be used solely for the purpose of the holiday by the holidaymaker and his/her party.
- To show due consideration for other parties (to include, but not limited to, refraining from abuses of the property and/or dangerous, offensive or rude behaviour to the property owner, his representative or any third parties such as neighbours).
- To keep the property and all furniture, utensils, equipment, fixtures and fittings in or on the property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the property is left in the same state of order and cleanliness in which it was found. The property owner reserves the right to levy the holidaymakers occupancy and for any sub-sequential loss.
- To report as soon as possible to the property owner (or his representative) any breakages or damage caused by the holidaymaker during the holiday and to reimburse the property owner with the cost of replacement. The property owner reserves the right to make a claim against the holidaymaker for any repair or loss as a result of damage caused.
- To arrive at or after the stated check in time on the arrival day and to vacate the property by the stated check out time on the day of departure unless prior arrangements have been agreed with the property owner, The Turquoise Collection Ltd. and/or the holiday confirmation states otherwise.
- Not allow any person other than guests booked and staying in the property for their holiday to use the facilities and amenities of the property.
- To notify all other members of the party of these undertakings.
In the event of a breach of any of the undertakings set out, the property owner (or his representative), or The Turquoise Collection Ltd. can refuse to allow the holidaymaker to take possession of the property or make the holidaymaker leave the property before the end of the holiday. In either case the holidaymaker shall be deemed to have cancelled the booking and the holidaymaker shall have no claim for compensation or reimbursement whatsoever.
The holidaymaker agrees to take care around the property and gardens and consider the risks posed by balconies and swimming pools to children. Swimming pools should be accessed by the steps and not by jumping or diving in. Please take the time on arrival to familiarise yourself with the layout of the holiday accommodation and swimming pool depth. In particular if you are travelling with children, please take the time to point out to them any areas in which they should take particular care such as the pool or on balconies. Parents are responsible for the actions of their children at all times. Please ensure that children are not left unsupervised at any time during your holiday and take extra care with swimming pools, balconies, roads, unfenced areas, etc, as it is likely the accommodation will not have the same child precautions as you are accustomed to in your own home.
On your holiday please be just as vigilant as you would be at home and ensure you take sensible precautions to protect your belongings and personal safety. Adequate travel insurance is essential to cover your personal belongings - there are usually limitations placed on money and valuables so check your policy carefully. In the event that you should lose any items of value whilst on holiday - through theft or otherwise - you must report the facts immediately to the local police or other competent authority and obtain a written report. If a report is not obtained, it will be difficult for you to pursue any claim through your holiday insurance.
The ground surface inside and outside the holiday accommodation may be wet due to cleaning. At other times, ground areas open to the elements or subject to dousing in water from the swimming pool may be wet and caution is required at all times. Be aware of the ground condition at all times and be cautious by taking the necessary steps to ensure your safety and especially that of children and the elderly.
Please be very careful with windows, especially full length glass patio doors. The glass may not be toughened and occasionally, in a strange environment, accidents occur more easily than they can do so at home.
Immediately upon receipt of the holiday confirmation from the The Turquoise Collection Ltd., the holidaymaker must check the details and notify The Turquoise Collection Ltd. of any mistakes/errors made as soon as possible and in any event within 14 days; no changes can be made to the booking after this time. The Turquoise Collection Ltd. reserves the right to charge holiday booking amendment fee to administer/correct any error made by the holidaymaker. Any request for changes to be made must be in writing from the person who made the booking.
Access to your holiday accommodation is available from the stated check in time on the first day of rental and we will ask you to vacate your holiday accommodation by the stated check out time at the latest on the agreed departure date, to enable cleaning and preparations for the next guests. Holiday accommodation is reserved exclusively for the people confirmed as guests at the time of booking and no other persons are permitted to stay at the suite unless agreed by us in writing prior to the rental period.
Early departures will be charged to the full booked duration of the stay. Reimbursements will not be given.
Under no circumstances will animals be allowed in the holiday accommodation (with the exception of guide dogs used to aid sight or hearing).
The holidaymaker agrees not to smoke or allow smoking inside the holiday accommodation at any time.
The tenant agrees not to smoke or allow smoking inside the rental property at any time.
We have decided to replace the traditional Security Deposit charge with an Accidental Damage Waiver (ADW). This is to cover minor accidental damage that may occur in your accommodation during your holiday, up to the value of £250 for apartment stays and £500 for villa stays per incident. There are a small number of properties where a refundable deposit will still be applicable, in which case you will be informed at the time of booking of the amount (this is also noted on the villa details page).
The Accidental Damage Waiver does not cover intentional, wilful and negligent behaviour. If the cost of accidental damage exceeds £250 for apartments or £500 for villas per incident, or is deemed to have been caused by wilful and negligent behaviour, a charge will be made locally or an invoice will be sent to you with 28 days of your return to the UK.
You will be responsible for any amount payable in respect of any damage which exceeds the limits shown in the the paragraph above.
In the event that the Guest fails to pay any amount due to the owner of the holiday accommodation for loss or damage at holiday accommodation, the owner of the holiday accommodation reserves the right to exercise any legal remedies to pursue the amount owed from the Guest.
Where a refundable security deposit has been paid, this deposit will be retained by us or local supplier in part payment of the losses you cause. Please take care to secure the property at all times and take care of property keys. The cost of replacement keys will be deducted from your security deposit.
Financial Protection for ATOL protected package bookings (inclusive of flights):
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: http://www.atol.org.uk/ATOLCertificate.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
These may be made prior to travel and whilst The Turquoise Collection Ltd. will endeavour to meet them, this unfortunately cannot be guaranteed. In no circumstances will requests be accepted by The Turquoise Collection Ltd. form part of our contractual obligations and The Turquoise Collection Ltd. will have no liability if they are not met. We are happy to give advice and opinions about the suitability for those with limited mobility, elderly, families etc., but we would point out that some of the holiday accommodation options featured may lack facilities such as ramps and are not necessarily childproof. If you have mobility issues, please contact us and we will do our best to advise you.
Flight prices are subject to availability and flight supplements at the time of booking.
Please note that a flight described as "direct" (i.e. no change of aircraft) will not necessarily be non-stop. All flight timings are provided by the airlines concerned and are guidelines only and subject to change due to air traffic control restrictions, weather conditions, operational and maintenance requirements. We cannot be held liable if there is any change to a departure or arrival time previously given to you or shown on your ticket. When you receive your tickets and travel documents you should check them carefully as flight timings may have changed since you made your booking. You should also check for any errors as the information on the ticket is deemed correct unless we are advised by you of any errors within 72 hours of receipt. You are required to reconfirm your flights, with the airline, 72 hours prior to departure to ensure that no changes have been made to your flight. You must check-in on time as we are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned. Most airlines now advise three to two hours before the stated departure time, dependent on your destination. We will not be liable for any costs you have to pay if you fail to check in on time. If you lose your ticket, dependent on the airline and any ticketing restrictions or fare regulations, you may be required to purchase a new ticket and we cannot guarantee or be responsible for the airline authorising a refund as this is entirely at the airlines discretion. Your travel insurance may offer you cover for such an event. Please note where a sector of a flight itinerary is not utilised without first contacting the airline directly, this will be classed as a no show and any remaining sectors may be subject to cancellation without any notice to you.
EU Law - Air Safety
EU Law requires that we notify you of the existence of a "Community list" (available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm) detailing air carriers that are subject to an operating ban with the EU.
Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, downgrade, cancellation or a delay to your flight. Full details of these rights will be publicised at EU airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of the price of your arrangements from us. You must pursue the airline for the compensation due to you as the full amount of your entitlement to any compensation or other payment is covered by the airline's obligations under these regulations. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. You must contact The Turquoise Collection Ltd. before acting to cancel a flight or associated arrangements.
1. The Turquoise Collection Ltd. shall accept no liability to the holidaymaker for any loss, damage or injury whatsoever caused to the holidaymaker or to the holidaymaker's personal property (or to persons in the holidaymaker's party or their personal property) during their stay at the holiday accommodation. The Turquoise Collection Ltd. does not accept any responsibility or liability for acts of omission of third parties which may prevent or disrupt a customer's booking. The booking contract exists between The Turquoise Collection Ltd. and the holidaymaker and is limited to the rental of the holiday accommodation for the booked dates and associated services only. The information and descriptions supplied here are believed to be accurate and offered in good faith. Certain features or facilities may not be available from time to time for which we accept no liability. Such situations may be dictated by local circumstances, necessity for maintenance or repair, unsuitable weather conditions, fuel shortages, power cuts or other circumstances for which the The Turquoise Collection Ltd. accepts no liability. The Turquoise Collection Ltd. shall not accept liability for loss of main services such as, but not limited to, electricity or water supplies, nor any actions taken in the vicinity of the property by any authority over which there is no control. Refunds or compensation would not be payable and cancellation charges would still apply.
In addition, no liability can be accepted by the Turquoise Collection Ltd. for any injury, loss or damage to the holidaymaker, any member of the holidaymaker's party or any visitor to the holiday accommodation, arising out of or in connection with the use of the holiday accommodation or facilities. The holidaymaker must ensure that all children in their party are supervised at all times whilst in or around pool and balcony areas. You hereby waive all rights of recourse against The Turquoise Collection Ltd. and/or any of their subsidiaries as to any incidental or consequential damage or loss of whatsoever nature occurred during the performance of any service rendered by The Turquoise Collection Ltd. or during your respective rental period either arising from or anyhow related to the use of the holiday accommodation and rental period which you may suffer and commit to hold harmless The Turquoise Collection Ltd. against any claims, actions, law suits or proceedings carried out by any third party or its successor for any damage, loss, bodily injury or death claimed to occur by reason of or connected with The Turquoise Collection Ltd. and/or any of their subsidiaries.
No Liability can be accepted by The Turquoise Collection Ltd. when the contract is affected by force majeure. In the context of these terms and conditions 'force majeure' is any event that we or any of our suppliers could not, even with due care, foresee or avoid. These events include, but are not limited to; War, threat of War, riot, civil commotion or strife, hostilities, industrial dispute, natural disasters, acts of god, terrorist activity and its consequences or the threat of such activity, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, adverse weather, sea and ice conditions, government action, technical problems with transportation or any other events beyond our control.
Internet Access and WiFi
Internet access and Wi-Fi is available when stated in the relevant accommodation description. Please note there may be restrictions with the availability and speed of the service transmitted by the local provider and technical issues may cause temporary withdrawal of internet facilities. The Turquoise Collection Ltd. are unable to accept responsibility for any down time or consequences of using this service and refund/compensation cannot be offered due to circumstances beyond our control.
Number of Nights
The number of nights stated in the price refers to the number of nights the accommodation has been reserved for you. Some flights may be night flight; when you arrive in resort your accommodation will only be available if you have reserved it for that night. Please bare this in mind when booking your flights.
Out of Season Kalkan Bookings
The 'Season' in Kalkan runs from 15th May to 15th October.
In Turkey, all work by private construction companies, in places designated as tourist areas, is prohibited between 15th May and 15th October. In previous years some builders have agreed to finish sooner, at the request of the local Belediye, but they have a right to continue until the official deadline. Until the 15th May, construction work, some of which may be noisy, is permitted between the hours of 8am and 8pm.
If the holidaymaker wishes to make a booking outside of the 'Season', it is possible that construction projects may be going on in the area. The Turquoise Collection Ltd. cannot be expected to know the timings and exact locations of every building project in Kalkan and so bookings outside the 'season' cannot be guaranteed to be unaffected by construction works.
Our Accommodation Price Guarantee
Prices on the website do change from time to time; prices go up as well as down and you will be able to determine your up to date price for your chosen accommodation prior to confirming your booking online. We guarantee that once you have made your booking, we will not increase the price of your accommodation. Please note once you have agreed the price of your accommodation and made your booking this is the price you pay. If the price decreases, you are not entitled to the accommodation at the changed rate.
Unless otherwise stated, the balance of the rental charge (if any) must be paid by the holidaymaker to The Turquoise Collection Ltd. at the time of booking.
Cancellations must be made by registered post and signed by the customer. Cancellations will become effective from the delivery date of the cancellation letter. All cancellations are subject to a charge payable by the customer as detailed below; charges for cancelled bookings will be confirmed to you by invoice within two weeks of cancellation. (Please remember these charges also apply if you have failed to make payment on time and we cancel your booking).
Date Cancellation Received:
More than 60 days before holiday start date
Deposit plus any non-refundable fully paid airline, hotel or ancillary reservations
60 to 31 days before holiday start date
75% of total invoice plus any non-refundable fully paid airline, hotel or ancillary reservations
30 to 0 days before holiday start date
100% of total invoice plus any non-refundable fully paid airline, hotel or ancillary reservations
Charges above represent a percentage of the total accommodation booking value. No refunds can be given for stays that are ended earlier than planned.
Cancellations Made By Us
Occasionally, your booked accommodation may no longer be available for your travel dates. In these circumstances we will advise you as soon as possible and endeavour to find replacement accommodation for all the guests in your party. You will have the option to either accept the alternative offered or request a refund of the accommodation cost of your stay. If we are unable to offer any replacement accommodation, a full refund of the accommodation cost will be returned to you.
In any event, the limit of our liability to booked guests where we have to cancel is for the accommodation cost paid under our booking.
If you make changes to your booking
If, after the booking confirmation has been issued, you wish to change your reservation in any way, for example your chosen departure date or accommodation, we will try to arrange for these changes to be actioned but it may not always be possible. Any request for changes to be made must be in writing from the Lead Guest and will incur a £50 administration fee. Some changes will be treated by us as a cancellation of your existing booking and a request to book a new holiday. Where this is the case we will inform you of this in response to your request to change your holiday. You will be asked to pay an administration fee of £50, and any further cost we incur in making this alteration including any cancellation fees payable according to our cancellation policy.
The Turquoise Collection Ltd. reserve the right to terminate, without notice, the arrangements of any customer whose behaviour, in our opinion, is likely to cause annoyance, distress or danger to other customers or any third party. If you are prevented from travelling because you appear to any person in authority to be unfit to travel, or likely to cause discomfort or disturbance to other customers, our responsibility for your holiday arrangements will cease. Full charges will apply and The Turquoise Collection Ltd. will be under no obligation to provide a refund, compensation, or any further assistance. Parents/guardians are responsible for the supervision/behaviour of young children and teenagers.
When you book accommodation through The Turquoise Collection Ltd. you accept responsibility for any damage to property or accommodation caused by you or a member of your party. The Turquoise Collection Ltd. reserves the right to terminate (before or after departure) your holiday or that of any member of your party due to your or their misconduct, within our reasonable opinion. In these circumstances full cancellation charges apply and no refund will be given. Furthermore, The Turquoise Collection Ltd. and accommodation owner shall be under no obligation to pay compensation or meet any costs or expenses you may incur as a result of your accommodation being terminated. You agree to indemnify The Turquoise Collection Ltd. against any claims (including legal costs) made against us or on behalf of the owner of any such property or accommodation. You are also liable to make reimbursement to The Turquoise Collection Ltd. for any damage caused, before you end your stay.
Our site may contain links and pointers to other Internet sites, resources and sponsors of the site. We are not responsible in any way for such third party sites and resources will not be governed by these terms.
The information and prices shown on this website may have changed by the time you come to book your arrangements. Although The Turquoise Collection Ltd. makes every effort to ensure the accuracy of the information and prices at the time of publishing, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking. All information in this website has been compiled from up to date details and we have taken care to ensure that it is accurate. There may however be occasions when an advertised facility is either modified or not available. Such situations may be dictated by local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. If we are advised of this, then we will of course inform you as soon as possible, but we cannot be held liable in such circumstances. It is also important to remember that some facilities, such as shops, restaurants, communal pools, water sports and water parks etc may not operate at all times.
Furniture may sometimes vary from website photographs. If a particular facility offered in our villa is essential to the booking of your holiday, please ensure that we are made aware of this at the time of booking.
Transfers and Car Hire
The Turquoise Collection Ltd. act only as an agent in respect of all car hire and transfer bookings we take or make on your behalf and any transfer or car hire booking made by an agent or representative of Turquoise Collection Ltd on your behalf does not form part of your contract. For all bookings, your contract will be with the supplier of the arrangements concerned (either Volume Travel or Enes Tourism) and is subject to their local terms and conditions. A copy of the supplier's terms and conditions can be sent to you upon request. As The Turquoise Collection Ltd. act only as a booking agent we have no liability for any car rental or transfer arrangements and in particular any liability for illness, personal injury, death or loss of any kind. Any claims for damages, injury, illness or death arising from your car rental or transfer must be brought against the supplier and will be under the jurisdiction of the law of the country in which the transfer or car hire is provided.
If you book transfers through The Turquoise Collection Ltd., your contract will be with the transfer provider and no one else. The Turquoise Collection Ltd. acts only as a booking agent for the transfer provider. The transfer provider's terms and conditions will apply to your contract and are available upon request. As a booking agent, our responsibilities are limited to making your booking in accordance with your instructions. We cannot accept any liability for the transfers, for any information concerning the transfers and which we pass on to you in good faith, for the performance of your contract by the transfer provider or for the acts or omissions of the transfer provider or any of its employees, agents or suppliers or any other person or party in any way connected with the transfers. All relevant documentation will be sent to you via email, it is important to check carefully all the details of your booking once you receive it. The Turquoise Collection Ltd. will not be responsible for any information you do not receive, as a result of your failure to provide a valid e-mail address.
Any claim for damages, injury, illness or death arising from your journey must be brought against the transfer provider and will be under the jurisdiction of the law of the country in which the transfer is provided. Please note the transfer provider will always aim to drop and/or collect you as close to your accommodation as possible. In some instances it may not always be possible for the vehicle to take you onto the premises due to circumstances outside of the transfer provider's control.
For airport Pick-ups, it is essential that we be given the correct flight number and arrival time, before departure. This can be done by either by email or by phone. If this information is not available at the time of booking, please ensure that you inform us at least 7 days prior to departure. No responsibility can be accepted or compensation allowed for a failed rental due to the late provision of this information.
Drivers must hold and produce at car rental collection a full national driving licence from their country of residence for at least one year. (In some cases an international driving permit may be required, please check the important information at the time of booking);
Drivers holding a photo card British driving licence must also present the paper endorsement sheet that was issued with the licence.
It is the driver's responsibility to ensure that he/she has the appropriate driving licence.
Our reservations agent must be informed of any endorsements on the drivers licence as we may not be able to make your booking.
No refunds will be given for rentals rejected due to non-production of a driving licence or non-disclosed endorsements.
Faxed or photocopied licences are not acceptable.
Rental and Transfer Vehicle Passengers
The rental cars are insured for a maximum number of passengers. The Turquoise Collection Ltd. cannot accept responsibility if a vehicle is not large enough to fit all passengers and luggage on arrival if details were not supplied at the time of booking. In the interest of safety, this number cannot be exceeded and if exceeded the insurance will be invalidated.
The Turquoise Collection Ltd. and the company providing your car rental will not in any circumstance be held responsible for anyone driving under the influence of alcohol/drugs, causing wilful damage, off road driving or driving without due care and attention. The customer will accept responsibility in respect of any such claims.
Cars and all offers are subject to availability. All information in these terms and conditions, including prices, is correct at the time of publication.
As The Turquoise Collection Ltd. act only as a booking agent we have no liability for any of the car hire arrangements and in particular any liability for any illness, personal injury, death or loss of any kind. Any claim for damages, injury, illness or death arising from the period of your car hire must be brought against the car hire provider and will be under the jurisdiction of the law of the country in which the car hire service is provided.
Excursions and Activities
We may provide you with information (on our website, in our brochure and/or when you are on holiday) about activities and excursions which are available in the area you are visiting but which you cannot book with us in the UK.
We have no involvement in any such activities or excursions which are neither run, supervised nor controlled in any way by The Turquoise Collection Ltd. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. Where we or any of our local representatives make or take any booking for or from you in respect of any activity or excursion, we do so solely as booking agent for the organiser or operator of the activity or excursion. This is the case regardless of whether the activity or excursion is advertised or mentioned in our brochure, on our website, in resort, or elsewhere. Your contract for any such activity or excursion will be with the organiser or operator of that activity or excursion, and subject to their terms and conditions, and to local law and jurisdiction.
The Turquoise Collection Ltd. cannot accept any liability on any basis in relation to such activities or excursions. We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the resort/area you are visiting generally, or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. The Turquoise Collection Ltd. have no liability for any such activity or excursion or for any act(s) or omission(s) of the organiser or operator or for any of its/their employees or agents or any other person(s) connected with the activity or excursion.
Please note: we only act as booking agent where our local representatives have been formally authorised by us to sell or book the activity or excursion in question. Our local representatives are instructed not to sell or book any activity, excursion or other service which they have not been formally authorised to sell or book. We do not act as booking agent and have no other connection with or responsibility or liability for any activity or excursion where this is not the case. Any advice or assistance on or with any activity or excursion provided by any local representative does not mean or imply that the activity or excursion is sold by the local representative or ourselves or that any such advice or assistance is given on our behalf.
Some facilities, activities and excursions could involve an element of risk. These activities, facilities and excursions are neither run nor controlled by The Turquoise Collection Ltd. If you wish to participate, purchase or make use of any optional activities, facilities or excursions, we regret that The Turquoise Collection Ltd. cannot accept liability in relation to these. The contract for the provision of that activity, facility or excursion will be between you and that provider. Usually these locally paid for activities, facilities and excursions will be subject to local law and jurisdiction. The discretion to partake in any such activities, facilities, or excursions is entirely at your own risk. You are responsible for taking sensible precautions for your own safety and for the safety of any children or family members for whom you are responsible. Please liaise with the supplier of the facility, activity or excursion for the Terms and Conditions of your activity, facility or excursion which will govern your contract.
We take full responsibility for ensuring proper security measures are in place to protect your personal information under the GDPR. The booking information that you provide us will be passed on only to the persons necessary for the provision of your travel arrangements. The information may therefore, be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us, such as; details of any disabilities, dietary or religious requirements. In making the booking you consent to this information being passed on to the relevant persons. The Turquoise Collection Ltd. may also contact you from time to time with details of any special offers we may have available. You can choose to opt out of this if you wish.
The accommodation reviews posted on the guest testimonials section of our site are those of the guests who have stayed at the named accommodation and NOT of the opinion of The Turquoise Collection Ltd. Reviews posted on our website are not intended as advice and should not be relied upon as such. We reserve the right to reject or remove your review at any time at our sole discretion. We do not guarantee in any way that your review or any part of it will be displayed on our website. Reviews received from guests are considered non-confidential and The Turquoise Collection Ltd. are under no obligation to treat such reviews as proprietary information. The Turquoise Collection Ltd. shall have no duty to attribute authorship of reviews to you and shall not be obligated to enforce any form of attribution by third parties. If you have any concerns or queries about reviews which appear on our website please contact us.
If you have cause for complaint whilst on holiday or travelling to your destination, this must be brought to the attention of the Turquoise Collection resort staff immediately so that action can be taken at the time to rectify the problem. Contact details for our resort staff are sent with pre-departure information ahead of your travel date. Should our resort staff be unable to resolve the matter, details of the complaint must be notified to The Turquoise Collection UK office in writing within 14 days of the end of your holiday. Your complaint will be investigated, and we will respond by email within 31 days of receipt of your written complaint. Failure to report your complaint in writing within 14 days of your holiday end date will affect ours and the relevant supplier's ability to investigate your complaint, and will affect your rights under this contract.